Coming Soon...
Now Accepting Bookings for February 2026
We’re excited to announce that Carolyn Family Services, LLC will officially begin accepting new bookings for Non-Emergency Medical Transportation (NEMT) services in February 2026!
We’re now accepting pre-bookings for private pay clients and partner facilities.
Reserve your transportation early and experience a service built on:
15 years of trusted healthcare experience
A family-based approach that values care and connection
Safe, reliable, and professional transportation
Stay tuned — we can’t wait to serve you and your loved ones soon!
Contact us
Our promise
Our highly qualified experts will complete any task fast and reliably.
At Carolyn Family Services, LLC, we promise to provide every client with safe, reliable, and compassionate transportation. Your comfort, dignity, and peace of mind are at the heart of everything we do. We pledge to treat each rider as if they were a member of our own family — with respect, kindness, and care.
No matter the journey, big or small, our commitment is simple:
Reliable Journeys, Delivered with Care.
Get in touch
Telephone: +1 757 2020164
E-mail: nemt@carolynfamilyservices.com
Address: Norfolk, 23523-1738, Virginia, United States
How It Works
1. Schedule Your Ride
Call us at 757-202-0164 or email us at nemt@carolynfamilyservices.com to request your trip. Please share the date, time, and destination.
2. Get Your Confirmation
We’ll confirm your ride details, provide transparent pricing, and answer any questions so you feel prepared.
3. Ride with Confidence
On the day of your appointment, one of our professional, courteous drivers will arrive on time in a clean, smoke-free vehicle to safely transport you.
4. Arrive Safely
We make sure you reach your destination comfortably, and we’re ready to assist with return trips as needed.
Frequently Asked Questions
1. What services does Carolyn Family Services, LLC provide?
We specialize in safe, reliable non-emergency medical transportation (NEMT) for appointments, dialysis, therapy, hospital discharges, and community outings.
2. Do you accept Medicaid or Medicare?
At this time, we do not bill Medicaid or Medicare directly. Services are private-pay, and we provide transparent pricing before each trip.
3. How do I schedule a ride?
You can schedule a ride by calling us at 757-202-0164 or emailing nemt@carolynfamilyservices.com. Advance scheduling is recommended, but we do our best to accommodate same-day needs.
4. What areas do you serve?
We proudly serve clients across Hampton Roads and surrounding areas. Please contact us to confirm if we serve your location.
5. Are your vehicles smoke-free?
Yes. All of our vehicles are completely smoke-free. For the safety and comfort of our clients, there is absolutely no smoking of any kind permitted.
6. Can a family member or caregiver ride along?
Yes, one companion is welcome to ride along at a small additional cost.
7. How are your drivers trained?
Our drivers are professional, courteous, and trained in safety and customer care to ensure every ride is a positive experience.
8. What is your cancellation policy?
We kindly ask for at least 24-hours’ notice if you need to cancel. Same-day cancellations may be subject to a fee.